TCN Call Center Webinar: How To Know What Is and Is Not Allowed Under…

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Since the March 2018 ruling in ACA International v. FCC, judges have had mixed reactions to the interpretation of the Telephone Consumer Protection Act (TCPA). In fact, courts have gone back and forth on previous rulings from the Federal Communications Commission (FCC), leaving accounts receivable management (ARM) professionals uncertain about the guidelines, restrictions and scope of TCPA.

TCN, Inc. – a leading provider of cloud-based contact center technology for enterprises, contact centers, BPOs and collection agencies worldwide – is sponsoring a live webinar entitled, “How To Know What Is and Is Not Allowed Under the TCPA In Your Footprint.” The webinar will host a panel of compliance executives who will share their respective insights on how collection agencies can best determine what is and is not allowed under TCPA compliance.

This free webinar is a “must-attend event” for any collection agency making calls to individuals.

Webinar: How To Know What Is and Is Not Allowed Under the TCPA In Your Footprint
Date: Wednesday, August 22, 2018, 1 – 2 p.m., ET
For more information and to register:

Donald Maurice, partner at Maurice Wutscher
Donald Maurice focuses his practice primarily on representing consumer and commercial financial services companies, including financial asset buyers and sellers, depository institutions, third-party debt collectors and other financial services providers. Mr. Maurice litigates for the financial services industry in state and federal courts. He has provided defense in individual and class action claims brought under the Truth in Lending Act (TILA), Equal Credit Opportunity Act (ECOA), Fair Debt Collection Practices Act (FDCPA), Fair Credit Reporting Act (FCRA), TCPA and various state consumer protection laws.

David Kaminski, partner at Carlson & Messer LLP
David Kaminski specializes in the defense of collection agencies and creditors under the FDCPA, FCRA, TCPA and related state and federal consumer protection statutes. He has represented clients throughout the U.S. and practices in all state and federal courts, including the U.S. Court of Appeals for the Ninth Circuit and the California Supreme Court. Mr. Kaminski has extensive experience in multi-district and class action litigation with an emphasis on the FDCPA, FCRA, TCPA, state invasion of privacy and recording act claims.

Alicia McKeighan, chief compliance officer at Afni, Inc.
Alicia McKeighan is the chief compliance officer for Afni, Inc., a U.S.-based global contact center company representing the world’s best brands in insurance, telecommunications, satellite and cable, and healthcare. Before assuming her current position at Afni, Inc., Ms. McKeighan served as a compliance specialist and compliance manager, specializing in litigation pertaining to the Fair Debt Collection Practices Act (FDCPA), the Fair Credit Reporting Act (FCRA) and the Telephone Consumer Protection Act (TCPA). She holds an advanced certified paralegal designation and has experience working with state licensing, regulatory complaints, regulatory investigations, vendor management and auditing.

Shelly Gensmer, vice president of legal and compliance at ERC
Shelly Gensmer is the vice president of legal and compliance at ERC, a leading global business process outsourcing provider of customer experience solutions. Prior to joining ERC, Ms. Gensmer was an executive producer/creative director at Circle of Design, assistant vice president of regulatory services at U.S. Bank and the litigation and compliance manager of Banca Comerciala Română (BCR). Ms. Gensmer has more than two decades of experience working with regulatory compliance for the accounts receivable management (ARM) industry.

About TCN
TCN is a leading provider of cloud-based call center technology for enterprises, contact centers, BPOs, and collection agencies worldwide. Founded in 1999, TCN combines a deep understanding of the needs of call center users with a highly affordable delivery model, ensuring immediate access to robust call center technology, such as predictive dialer, IVR, call recording, and business analytics required to optimize operations and adhere to TCPA regulations. Its “always-on” cloud-based delivery model provides customers with immediate access to the latest version of the TCN solution, as well as the ability to quickly and easily scale and adjust to evolving business needs. TCN serves various Fortune 500 companies and enterprises in multiple industries including newspaper, collection, education, healthcare, automotive, political, customer service, and marketing. For more information, visit or follow on Twitter @tcn.

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