Swiss Post Solutions Further Expands its Approach to Legal Support…

Swiss Post Solutions (SPS), an innovative leader in business process outsourcing and digitization solutions, recently announced additional investments in its expanding legal support services portfolio as part of its continued commitment to the legal market. This refreshed approach is reinforced by the addition of Legal Document Processing Services supported by SPS’ highly secure Document Processing Centers (DPCs) in El Paso, TX, and Alamogordo, NM, as well as the acquisition of top talent with decades of experience in delivering support services to law firms, including Renee Castrorao as Managing Vice President, Operations and Ray Krienke as Vice President of the Solutions Design & Transition team.

SPS’ secure facilities have been designed for the delivery of advanced cloud-based solutions to support SPS’ legal clients in their digital transformation by further automating standard Document Processing tasks. The El Paso site is supported by the Alamogordo facility for business continuity and disaster recovery, ensuring that legal clients will always have access to vital services and information.

The additional solutions provided from the DPC as well as onsite services for SPS’ legal clients are supported by key personnel, who have been added to the SPS team.

SPS’ most recent hire is Renee Castrorao. In her role as Managing Vice President, she is responsible for leading client relationships and is focused on right-sourcing and client experience initiatives while continuing to concentrate on the legal market. Renee brings a wealth of operational expertise, most notably from her previous roles in Professional Services for firms such as EY and Clifford Chance and most recently as Chief Operation Officer, Americas, for Williams Lea. In that capacity, she managed the delivery of all products and services across industry sectors nationwide and through onshore and offshore channels with a special focus on service delivery in the legal sector.

“It is exciting to join an organization that is investing in their proposition and is externally focused. The emerging platform has tremendous opportunities for expansion, especially within the legal market, which continues to be a sector that is challenging business norms. I look forward to further contributing to SPS and being part of this agile, adaptive and innovative team,” Renee Castrorao added.

Vice President of the Solutions Design & Transition team, Ray Krienke, who joined the SPS team in November of 2017, will also lend his legal sector expertise for the design and provision of legal support services. Before joining SPS, Ray spent ten years with a global service provider, where he progressed from Vice President of the East Region to Head of Global Managed Services for the Americas. During that time, he was instrumental in driving growth of the US business while establishing and expanding a legal services support center in the Mid-Atlantic region.

“At a time when many legal service providers are in transition or shifting focus, SPS’ commitment is stronger than ever, and this is demonstrated by our investments and expansion of services to deliver upon our core values of Clients First, Delivering Excellence and Driving Innovation for our legal clientele,” said Art Tatge, Chief Operating Officer for SPS North America.

To read more about SPS’ solution portfolio, click here:

About SPS
We connect the physical and digital worlds

We connect the physical and digital worlds Swiss Post Solutions (SPS) is a leading outsourcing provider for business processes solutions and innovative services in document management. A strong international client base relies on SPS’ ability to envision, design and build end-to-end solutions and to be its trusted advisor for the key value drivers in BPO: location strategy, process optimization and technology, such as intelligent automation. Part of the Swiss Post Group headquartered in Bern, Switzerland, SPS’ 7000 employees and specialized partners span the full range of the industry with focus on the legal, banking, insurance, telecommunications and healthcare sectors, addressing customer needs in more than 20 countries.

Swiss Post Solutions (SPS) North America (NA) offers a comprehensive suite of business process outsourcing solutions and document management services that transform key business applications from paper to digital documents, enabling improved workflow and enhanced efficiencies. In the field of outsourced office services, SPS NA provides solutions to clients from an array of industries, including legal, financial services, insurance, higher education, media & entertainment and manufacturing among others. Headquartered in New York City, SPS NA has offices in Los Angeles, San Francisco, Chicago and Washington DC.

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